Terms & Conditions

TERMS & CONDITIONS

For ALL Bookings

For Telephone Bookings & Booking Requests

  • The Booking balance payment must be paid in full on day of booking.

For Internet Bookings (Book & Pay On-Line)

  • Full payment is required at the time of booking on/Res Diary/Stripe

Our Cancellation Policies

All Packages – in Empress Building or- on site Entrance Only – please read carefully

  • Your booking may be cancelled -Change of a Race meeting.
  • Due to Weather condition to cancel Race Meeting.
  • Due to a major breakdown.
  • Due to Power Failure
  • Closed in Lock down Ref Covid-19.
  • All above you will be Given full refund or choose another date.

Customers:

With Restaurant Bookings Making Changes or our Cancellation Policy-Please read Carefully.

  • If you advise us of changes / with your booking the following notice period will apply:
  • 21 days before booking to choose alternative date (within 3 months, subject to availability and paying [if any] the price difference No Refund Given.
  • No Refunds Given If a person Drops Out of party 21 Days Before even.
  • No Refunds Given due to customer cancelling booking 30 days before event.

Party Sizes (minimum & maximum numbers)

  • Please check the details of each package for minimum number requirements.
  • Maximum numbers are generally limited by the capacity and availability of your chosen area. For some discounted packages we may impose a maximum party size or there may be limited availability.

Children's Pricing (and entry restrictions)

We offer reductions in the restaurant for Children under the age of 16. Please contact us for current prices.
Children are allowed access in all areas of the stadium (if accompanied by an adult).

General Age Restrictions (see proof of age)

Packages which include either tote betting or alcohol are only available to customers who are over 18 years of age (“Adults Only”).

Proof of Age

We may ask anyone who is (or appears to be) under 21 to prove their age when:

  • Entering the stadium on an Adults Only package
  • When purchasing an alcoholic drink
  • When placing a tote bet
  • Purchasing any other age-restricted package or product

If we are not satisfied that you are 18 or over, service will be refused and (for Adults Only packages) you will not be permitted to enter the stadium and no refunds will be given.

Empress Restaurant-Bars- Boxes-Bar 4000

  • Children are allowed in both the Restaurants and Bars, if they are dining with adults.

Pricing Policy

  • Prices are valid for the periods shown. If a validity period is not indicated, please use this as a guide price only.
  • Prices often vary by month and different prices always apply for the Christmas period (normally last week in November – 5th January).
  • While prices and packages are accurate at the time of publication, information is subject to change without prior notice. Please confirm your requirements with our reservations team before you book.
  • All Booking Must be done on Line with Pre-orders for Restaurants/or Bar 4000
  • Sample menus are shown for guidance and are subject to change and dish availability. Certain dishes may attract a supplement charge and this is shown on the menus.
  • Certain packages include drinks vouchers, which can only be exchanged for our current house beer (bottled or draught), house wines and house spirits. Inclusive alcoholic drinks can be exchanged for their equivalent sized soft drink.

Payment Methods

  • Cheques should be made payable to Henlow Racing Ltd a
  • When sending a cheque, please ensure that you include your name, address, the date, location of the booking and your booking reference.
  • No refunds for monies paid will be made for cancellation or a decrease in the number of guests attending.
  • We accept Visa, MasterCard, Switch and Visa Debit, Electron cards. Please note that we do not accept Diners Club.
  • We may require additional security checks to validate credit card payments, which include, but are not limited to, postcode & surname matching and CVV verification. If you supply us with additional personal details for this purpose, these details are handled in accordance with our privacy policy.
  • Any drinks consumed must be settled on the evening prior to departure.

Race Sponsorship

  • Sponsorship must be paid in full prior to the evening.
  • A minimum of 14 days’ notice is required for all race sponsorship bookings.
  • If 14 days or more notice is received the sponsorship can be moved to another date (within 3 months subject to availability) or can be refunded. However, after this date no refund or transfer will be given

Henlow Racing Ltd terms & conditions

– The software is provided “as is” and we are not liable for defects or losses associated with playing the game.

– Game is only for use by over 18’s.

– The in-game currency has no real-world value, and prizes cannot be exchanged for cash.

– We reserve the right to disqualify players where there is evidence of attempts to tamper with the game or accounts.

– Our decisions are final and we will not enter into any correspondence with respect to the game and its prizes.


By viewing or accessing the Henlow Racing Ltd website, and/or using the Towcester Racecourse game, you expressly agree to the following Terms and Conditions detailed below. The online game is a product of Henlow Racing Ltd.

Your use of the Henlow Racing Ltd website and game signifies your acceptance of these Terms and Conditions and constitutes a legally binding acceptance of this agreement. If you do not agree to these conditions, you are not allowed to access or use the online game. Henlow Racing Ltd reserves the right to modify, alter and update the content of these Terms and Conditions at any time.

Although Henlow Racing Ltd attempts to ensure that all information contained on this website and game is error-free, we accept no liability for omissions, and reserve the right to change or alter the content of the site at any time. Henlow Racing Ltd does not make any warranty that the website and game is free from infection from viruses; nor makes any warranty as to the results to be obtained from use of the site and game.

UNDER NO CIRCUMSTANCES SHALL HENLOW RACING LTD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE HENLOW RACING LTD WEB SITE AND GAME, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

For further information

Email: info@towcester-racecourse.co.uk


Telephone: 0800 304 7700

PRIVACY POLICY

05-05-21

Your privacy is important to us. This Privacy Policy sets out the procedures Henlow Racing Ltd has in place in relation to the collection, use and disclosure of information you may provide or we may collect via this web site and accompanying booking service (together, the “Web Site”).

YOUR CONSENT

By using this Web Site, you agree with the terms of this Privacy Policy and whenever you submit information via this Web Site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

Collection of Personal information

Some areas of the Web Site require you to actively submit information in order for you to make bookings. Some of this information may be personal (namely, information that can identify you, such as your name, address, email address or phone number). We only collect such information when you choose to supply it to us. You confirm that you will only enter information about yourself and that such information is true.

Collection of Non-personal Information

We may collect and process anonymous information about your visit to this Web Site, such as some of the pages you visit and some of the searches you perform. Such information is used by us to help us improve the contents of the site and to compile, for internal market research purposes, aggregate statistics about individuals using it.
This kind of anonymous information can be obtained by our use of “cookies”. A “cookie” is a small piece of information that is sent to your browser and stored on your computer’s hard drive. We use cookies in three ways:
(a) “per-session cookies” are used while you are visiting the Web Site to keep track of your progress through the booking process. These do not store any personal information and are deleted when you close your web browser;
(b) “auto logon cookies” store some personal information in order to allow you to log on automatically; and
(c) “looker cookies” store historic data about your visits to our Web Site and allow us to personalise your shopping experience and make recommendations to you about products and services that we think may be of interest to you.

Use of Information collected

Your personal information submitted to us is used for operational purposes, for example, logging your booking, processing payments or confirming orders.

Sharing of Information

We do not share your information with third party service providers.

Security

We take the security of your data very seriously. We will treat your personal information in accordance with the United Kingdom’s Data Protection Act 1998. We will not pass on your details to any other company with the exception of any other companies within the Henlow Racing Limited. Your Personal Data is held on secure servers hosted by [our Internet Service Provider]. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Links to third party Internet sites

This Web Site may contain links to other sites. By clicking on these, you will leave this Web Site and this Privacy Policy will not apply to your use of any other sites.

Access to Personal Information

You have the right as an individual to find out what personal information we hold about you and to request that we correct any errors in your personal information. Also, you may request that we do not use your personal information.

Registered Users

Your account is meant for your individual use only. You are responsible for maintaining the confidentiality of your account details, and are fully responsible for all activities that occur under your account (including where your account is used by another person).

Changes to the Website Privacy Policy

Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

For further information:

Henlow Racing Limited
Email: info@towcester-racecourse.co.uk

Telephone No: 0800 304 7700